Most Important Topics

When can I ask for a refund?

Refunds are only possible if there was a technical issue during your ordering process. Once a code has been sent and received by you in a valid state, it is not possible to return the eGift Card nor receive a refund. For more information, please consult our Terms & Conditions.

You will receive your payment within 3-10 working days, depending on the payment method used. You can find more information on the waiting times per payment method in the FAQs .

What do you need help with?

Find the answers to frequently asked questions about your order, code, payment and refund.

Didn't find what you were looking for?

We do our best to provide the latest information. Every product is different, and some conditions change quickly. Please send us an email to, stating the email address which you used to order from us. Provide screenshots where possible. This helps us solve your problem faster. We aim to answer all emails within 48 hours.

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