Most Important Topics
When can I ask for a refund?
Refunds are only possible if there was a technical issue during your ordering process. Once a code has been sent and received by you in a valid state, it is not possible to return the eGift Card nor receive a refund. For more information, please consult our Terms & Conditions.
How long will an automatic refund take?
What do you need help with?
Find the answers to frequently asked questions about your order, code, payment and refund.
Didn't find what you were looking for?
We do our best to provide the latest information. Every product is different, and some conditions change quickly. Please send us an email to Support@paxnovo.com, stating the email address which you used to order from us. Provide screenshots where possible. This helps us solve your problem faster. We aim to answer all emails within 48 hours.
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